Operational simulation platform
Test operational changes before they touch customers.
DryRun replays your policies against real historical cases, exposing risk, cost, and customer impact before you deploy.
Historical replayTraceable decisionsZero live actions
THURSDAY, AUG 28
Operational overview
ACTIVE SIMULATION
RUNNINGRefund policy · v4
32,810 of 48,291 cases68%
EST. SAVINGS$42.6kRISK FLAGS17ETA04:12
POLICY HEALTH
ATTENTION7 require review
H
Refund threshold exceeded6 cases · Policy v4
→M
Low confidence resolution11 cases · Model route
→THE PRE-DEPLOYMENT CONTROL LOOP
Know what the agent would do—before it can do it.
DryRun turns a proposed support policy into an evidence-backed operational decision using your own historical cases.
Replay
Import a historical case cohort and run the proposed policy without touching a customer or support system.
Measure
Expose false automation, refund exposure, segment risk, escalations, and policy violations.
Decide
Receive a traceable deploy, revise, or block recommendation with rollout limits and stop conditions.
ILLUSTRATIVE CERTIFICATION SCENARIO
A representative DryRun simulation output showing what a support operations lead reviews before a policy goes live.
In this synthetic Acme Cloud benchmark, the team plans to raise the automatic refund threshold from €50 to €100. DryRun replays the proposal against 48,291 representative support cases.
93.7%behaved as expected
312enterprise accounts received refunds violating account-specific limits
€18,420projected monthly overexposure
RECOMMENDATIONBLOCK
Illustrative synthetic scenario—not a customer claim or realized saving. No customer was contacted, no refund was issued, and no production system was touched.
SAFE BY CONSTRUCTION
DryRun simulates.
Your production systems execute.
01No production credentials required — DryRun never connects to Zendesk, Intercom, or your CRM
02No customer contact during simulation — anonymised historical exports only
03No third-party model calls — deterministic local replay engine, no external API dependency
04Raw imports isolated from normalised cases, with full retention and deletion controls
05Versioned policies, reproducible simulation runs, and immutable audit events
FOUNDING DESIGN PARTNERS
Bring one risky support policy. Leave with evidence.
We are opening a small number of pilot seats for teams automating refunds, credits, cancellations, or escalations. Run a representative dataset through DryRun and receive a decision-ready risk report.
Start with a free asynchronous risk assessment—no discovery call required. If the written scope fits, the 30-day founding pilot costs €1,500 and includes one policy simulation, a representative anonymised historical dataset, and a decision-ready deploy, revise, or block report.
No integration, meeting, or data upload required to apply. NDA/DPA comes before any anonymised export.